Privacy policy

Privacy Policy

Last updated: 2025

Flawless Facialist (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website www.flawlessfacialist.co.uk or our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.

2. Information We Collect

We may collect the following types of personal data when you use our website or services:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

  • IP address, device and browser information

  • Usage data collected via cookies and analytics tools

3. How We Collect Data

We collect personal data in the following ways:

  • Directly: when you place an order, create an account, subscribe to our newsletter, or contact us.

  • Automatically: through cookies, analytics, and similar technologies when you browse our website.

  • From third parties: such as payment processors, booking platforms, and marketing tools.

4. How We Use Your Data

We process your personal data for the following purposes:

  • To process and fulfil your orders

  • To provide customer service and respond to enquiries

  • To send you updates, offers, and marketing communications (if you have consented)

  • To improve our website and services through analytics

  • To detect and prevent fraud or unauthorised activity

5. Marketing Communications

If you have opted in, we may use your email address or phone number to send marketing messages via platforms such as Mailchimp and Timely. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Sharing Your Data

We may share your personal data with trusted third parties who help us operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and delivery providers (e.g., Royal Mail, courier services)

  • Marketing platforms (Mailchimp, Timely)

  • Analytics and advertising providers (Google Analytics, Meta Pixel)

Some of these third parties may transfer data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place as required under UK GDPR

7. Cookies & Tracking

Our website uses cookies and similar technologies for:

  • Essential website functionality (e.g., shopping cart)

  • Analytics and performance tracking

  • Advertising and remarketing

You can manage your cookie preferences via our cookie consent banner or your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to certain types of processing

  • Request data portability

  • Withdraw your consent to marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at nikki@flawlessfacialist.co.uk.

9. Data Retention

We will only keep your personal data for as long as necessary to provide our services and to comply with legal, tax, and accounting requirements. When no longer needed, your data will be securely deleted or anonymised.

10. Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers

  • Encrypted payment processing

  • Restricted access to personal data

11. Children’s Privacy

We do not place age restrictions on the use of our website or services. However, our services are not specifically targeted at children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: nikki@flawlessfacialist.co.uk
Business Location: Sompting, West Sussex, UK